Meet Ora, your new digital claims handler.

Who is Ora?

Ora automates your processes focussing on the Five pillars of claims handling; Experience, Policy Authentication, Fraud, Liability and Settlement, creating the first AI powered claims handler. She enables your team to speed up their tasks delivering your customers a superior experience.
1
Reduce claims processing to minutes

Ora handles the mundane time-consuming claims enabling handlers to become more specialised in handling complex claims and increase the number of claims a single handler can process.

2
Increase insights & reduce costs

Ora significantly increases policyholder insight as well as improving the customer experience, whilst dramatically reducing the current cost of claims handling through re-engineering the process.

As seen in

60

Increase in customer retention

26

Decrease in total value claimed

44

Reduction in fraud

65

Increase in customer satisfaction

57

Increase in employee productivity

7

Claims processing time

30

Faster claims completion submission times

Services We Offer

Ora focusses on the Five pillars of claims handling; Experience, Policy Authentication, Fraud, Liability and Settlement, creating the first AI powered claims handler.

Delivering Team Value

Ora delivers value to each handler, each team and the company as a whole, fast tracking claims for everyone. Ora:
1
Takes over the extra work when co-workers are sick, retire or move on to a new role
2
Resolves issues with customers when necessary, stopping your claims handlers getting tide up with routine enquiries
3
Ability to triage all claims to the teammate most capable of assisting them should problems arise, making sure no time goes to waste
4
Learns from you, getting smarter, more effective and more efficient everyday, continuously reducing strain on handlers
5
Delivers decisions, compiling a rounded picture of a claim and the customer by considering contextual cues and external factors

Embracing Ora

Pacts sophisticated Claims as a Service platform leverages 21st technology to automate the time consuming tasks within insurance to improve customer interactions and automate the journey for your customers delivering superior experiences increasing customer retention.

Ora digitises every risk that flows through your business, evaluates them against your claims strategy, and routes them to the right place, first time.
Speed up claims processing

Fast track claims for everyone involved increasing productivity by an average 53%.

Reduce Fraud Exposure

Using Ora will reduce fraud exposure by at least 44%.

Integrate Ora Into Your Digital Claims Journey

Ora can integrate in to any claim management system (CMS), with successful integrations in to Saleforce, Proclaim, Guidewire and Duckcreek to name but a few. This saves you time, resources and money.

Testimonials

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