Adjusters, assessors and claims handlers have adopted claims management software to better manage their workflow. Traditionally adjusters and claims handlers used a range of manual and paper-based processes. For some business lines in insurance, the claims process still require faxes, paper filing and deciphering clients’ or their doctors’ handwriting. These organisations will have a mixture of digital (seamless) and people powered (manual) data flowing into their claims management system to help manage customer claims.
Advances in technology such as mobile first notification of loss and machine learning have the potential to eliminate time consuming manual processes.
However, before implementing new technologies insurance carriers need to ensure their underlying claims management system supporting their processes is efficient, flexible and capable of introducing advanced process automation.