Pact CaaS platform handles the mundane time-consuming claims enabling handlers to become more specialised in handling complex claims and increase the number of claims a single handler can process.
What is Pact?
Pact is a disruptive Business Process Automation (BPA) and Artificial Intelligence (AI) technology, that’s launched a new automated Claims as a Service (CaaS) platform to the General Insurance (GI) market.
1
Reduce claims processing to minutes
2
Increase insights & reduce costs
Pact significantly increases policyholder insight as well as improving the customer experience, whilst dramatically reducing the current cost of claims handling through re-engineering the process.
As seen in
60
Increase in customer retention
26
Decrease in total value claimed
44
Reduction in fraud
65
Increase in customer satisfaction
57
Increase in employee productivity
7
Claims processing time
30
Faster claims completion submission times
Services We Offer
Decision Layer
Pacts centralises decision making logic, creating a single source of reliability for everyone. You can centralise all your policy documents, business rules, limits, schedules, and risks, achieving multiple goals with one solution.
Fraud Layer
Pact has delivered an ever evolving neural network that detects fraud in real time using more than 50 separate data points during the claim.
Supply Chain Layer
Pact automates the process of working with third parties to obtain; quotes, instruct workers to perform task and gives customers direct access to interacting with the workers, whilst keeping everyone up to date with the claim’s progression.
Data Layer
Using claims data, Pact can deliver back structured data that enables you to connect the dots of potential fraud rings globally using Network Graphing and big data analysis in real time.
Search Layer
Contributing to Search Layer helps advance the global fight against insurance claim fraud. These shared challenges are impossible for any single organization to crack down on, on its own. Deeper insight and ultimately better outcomes are delivered through the use of syndicated data to solve collective problems.
Vision Feed
Vision Feed is the next generation in customer care. Vision Feed allows Customer Agents or Field Service Experts to send an email or text message with a link allowing them to launch a video call with the customer to inspect damage instantly giving the best care and advice. Vision Feed can also be integrated in to any web or mobile application.
Why Pact™?
Increased
Customer Protection
Increased
Customer Insight
Improved
Customer Experience
Reduced
Labour Cost
Tech
White Labeled Apps
White Labelled iOS, Android applications and Web Portal
Rest APIs
Simple Rest Based Integration Points
Deployed in Azure
Deployed In Microsoft Azure
AI & BPA
AI Decision Layer
Testimonials
We chose to work with Pact for many reasons, but the most important being their technological solution provides a complementary fit with our existing platform. Adding speed of data transfer at key stages of the process will enable accurate decisions to be made earlier in the claims lifecycle thereby benefiting our customers and key stakeholders alike. The flexibility of the AI future-proofs our road map and delivers an end-to-end automated service now.
Insurtech innovation like Pact is pivotal for the future of insurance solutions, ever more highlighted during the challenges triggered by events such as COVID-19. This technology puts IM-Rescue at the forefront of claims innovation.”
