Ora handles the mundane time-consuming claims enabling handlers to become more specialised in handling complex claims and increase the number of claims a single handler can process.
Who is Ora?
Ora automates your processes focussing on the Five pillars of claims handling; Experience, Policy Authentication, Fraud, Liability and Settlement, creating the first AI powered claims handler. She enables your team to speed up their tasks delivering your customers a superior experience.
1
Reduce claims processing to minutes
2
Increase insights & reduce costs
Ora significantly increases policyholder insight as well as improving the customer experience, whilst dramatically reducing the current cost of claims handling through re-engineering the process.
As seen in
60
Increase in customer retention
26
Decrease in total value claimed
44
Reduction in fraud
65
Increase in customer satisfaction
57
Increase in employee productivity
7
Claims processing time
30
Faster claims completion submission times
Services We Offer
Ora focusses on the Five pillars of claims handling; Experience, Policy Authentication, Fraud, Liability and Settlement, creating the first AI powered claims handler.
Delivering Team Value
Ora delivers value to each handler, each team and the company as a whole, fast tracking claims for everyone. Ora:
1
Takes over the extra work when co-workers are sick, retire or move on to a new role
2
Resolves issues with customers when necessary, stopping your claims handlers getting tide up with routine enquiries
3
Ability to triage all claims to the teammate most capable of assisting them should problems arise, making sure no time goes to waste
4
Learns from you, getting smarter, more effective and more efficient everyday, continuously reducing strain on handlers
5
Delivers decisions, compiling a rounded picture of a claim and the customer by considering contextual cues and external factors
Embracing Ora
Pacts sophisticated Claims as a Service platform leverages 21st technology to automate the time consuming tasks within insurance to improve customer interactions and automate the journey for your customers delivering superior experiences increasing customer retention.
Ora digitises every risk that flows through your business, evaluates them against your claims strategy, and routes them to the right place, first time.
Speed up claims processing
Fast track claims for everyone involved increasing productivity by an average 53%.
Reduce Fraud Exposure
Using Ora will reduce fraud exposure by at least 44%.
Integrate Ora Into Your Digital Claims Journey
Ora can integrate in to any claim management system (CMS), with successful integrations in to Saleforce, Proclaim, Guidewire and Duckcreek to name but a few. This saves you time, resources and money.
Testimonials
As we grow the Linkham group across the globe it’s important to work with partners like Pact that have a proven, scalable solution delivering cutting edge technology that provides real world value.
We chose to work with Pact for many reasons, but the most important being their technological solution provides a complementary fit with our existing platform. Adding speed of data transfer at key stages of the process will enable accurate decisions to be made earlier in the claims lifecycle thereby benefiting our customers and key stakeholders alike. The flexibility of the AI future-proofs our road map and delivers an end-to-end automated service now.
Insurtech innovation like Pact is pivotal for the future of insurance solutions, ever more highlighted during the challenges triggered by events such as COVID-19. This technology puts IM-Rescue at the forefront of claims innovation.”
