Privacy Policy

Your privacy is important to Pact™ and we are committed to respect and protect your privacy and your personal information.

The following describes our policies for collecting, protecting, and disclosing your personal information.

Our privacy policy explains the details of how Pact™ collects information from your browser and device when you access website pages. We also explain the choices we offer, making sure you are in control of your personal information always.

Protecting customer information

Pact™ has always made it a priority to protect your personal and privileged information. We do not sell or trade your information or your personal data to other companies.

We are committed to protecting the online privacy of visitors to our website. We have implemented security policies, rules and technical measures to protect your personal data from unauthorised access; improper use or disclosure; unauthorised modification; and unlawful destruction or accidental loss.

All employees and data processors who have access to the data will respect the confidentiality of that data.

If you contact us by email you should be aware that such emails are not secure unless they have been encrypted. We cannot accept any responsibility for the unauthorised access to your data that is beyond our control.

Linked websites and information security

This privacy policy only applies to this specific website.

Our web site may contain links to other websites. We have no control over the privacy practices or the content of any of our business partners, advertisers, sponsors, or other websites we provide links to from our website. Linked websites are subject to their own policies. You should read any linked website privacy policy before submitting any personal information to them.

Social Media Widgets: Our site includes social media features. These features may collect your IP address and which page you are visiting on our site and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our site. Your interactions with these features are governed by the privacy policy of the organisation providing it.

Information we collect

Passive collection: information which is automatically collected whilst navigating through and interacting with the content on our site as well as information on your device or computer (such as cookies).

The sole purpose of passively collecting your information is to improve your experience when using our websites and services.

Third party services: Pact™ uses a variety of services hosted by third parties, such as HotJar, Google Analytics, Bing Ads, Google Tag Manager, Live Chat, Trustpilot, YouTube and Optimizely. These services may collect information sent by your browser as part of a web page request, such as cookies or your IP request.

For information on how these third parties collect and use your information, please refer to their privacy policies. By using Pact™, you consent to the processing of data by these third parties in accordance with their privacy policies.

Information we share

Your information will be shared with the insurers, underwriters and other companies for arranging and administering your insurance, claims and card transaction data. Your information may be disclosed to regulatory bodies for monitoring or enforcing financial and insurance rules and regulations.

We also ask your permission to add you to our marketing list so we can send you details of exclusive offers and new product information from carefully selected partners and our associated companies. We always provide you with the means to opt-out of receiving this material.

Your rights

You have the right to receive a readable copy of the personal data which we keep about you. We will provide the information at a charge of £10. You may challenge the data that we hold and where appropriate request to have the data amended or updated. We will take reasonable steps to verify your identification before providing any personal information to you.


For more information on cookies and how we use them please read our cookie policy.

Changes to this privacy policy

The contents of this Internet privacy policy are subject to change or updating by Pact™ at any time without prior notice. The changes may include superseding statements or notices. You should review this policy from time to time to be aware of any changes that are made. Your continuing use of this web site constitutes your acceptance of any changes or updates to the privacy policy, all of which shall become controlling when posted.